Contact Us (305) 294-7000

Frequently Asked Questions

Q. Do you have lockers to store our belongings?
A. We do not have lockers but we do have shelves to store larger items behind the counter. We also have a lock box to store any valuables, such as wallets cell phones, etc. A Hydrothunder representative is always at the booth to keep an eye on your belongings while you are out on the water.

Q. Can we take out the wave runners unguided?
A. Yes you can but you will need to stay in the designated 4×4 mile riding area, in order to keep the protected Florida Keys National Wildlife Refuge undisturbed.

Q. Is there any dry storage on a jet ski?
A. There is storage, but we cannot guarantee your belongings will stay dry. It is recommended to leave your clothing and valuables with the booth agent.

Q. Can I bring a cell phone?
A. Not a good idea as it can get a little sporty out there at times and there is a chance it might get wet, unless you bring a waterproof case to hold your phone.

Q. What should I bring when renting a watercraft?
A. You will need ID and a credit card to rent the watercraft. You can also bring towels, sunscreen, bottle of water, and waterproof camera.

Q. Can I bring sunglasses?
A. We strongly recommend you get croakies to keep your sunglasses secured in place and making sure they don’t fly off.

Q. Does the tour still leave if it’s raining?
A. Yes the tour still leaves as scheduled if there is a slight rain. It is up to you whether you’d still like to go, as others sometimes choose to. If you have a reservation and it’s raining, we do not hold you to the rental. You are more than welcome to reschedule or cancel.
At all times, our experienced crew watches the weather and will never take anybody out if conditions are considered unsafe.

Q. Are we provided a nautical chart when we rent a boat?
A. Yes, we also go out with you on the boat during initial instruction and point out land marks marked of on the chart.

Q. Can you drive a scooter or electric car outside of the island of Key West?
A. By law you are confined to the city limits of Key West. Cars and Scooters do not reach the speeds required for US1.

Q. How old do you have to be to rent a scooter?
A. 18 years of age.

Q. How old do you have to be to rent a electric car?
A. 22 years of age.

Q. How fast do the electric cars go?
A. 26 mph.

Q. How fast do the scooters go?
A. 40 mph.

Q. How late can I get the free shuttle?
A. From 8am till 10pm.

Q. Can I let my child 17 and under drive a scooter or a car by themselves?
A. We apologize but that is not allowed. Only the people that enter into the agreements with Hydro Thunder can operate the equipment.

Q. Do you provide children’s seats for the electric cars and golf carts?
A. Yes, we have several sizes available.

Q. Do you have helmets for the scooters and what is the age limit that the state requires to wear one?
A. Yes we do offer helmets and the state law requires the ages 16 and under to wear a helmet.

Q. What do I do when I return a scooter or an electric car after hours?
A. No problem, you park the vehicle where the others are parked and drop the keys in the key drop at the booth.